Last updated May 22, 2026
Hana legal center
The core policies for using Hana Chat, managing private stories, publishing characters, and accessing mature spaces.
Policies
These pages explain the public rules around account access, AI character chats, creator publishing, memory controls, subscriptions when available, refunds, privacy, and mature-space eligibility.
Support
For account, payment, creator, or safety questions, email support@hanachat.site. Include the account email, the character or room involved when relevant, and enough detail for support to route the request.
Legal pages are public so users can review expectations before signing in, creating characters, publishing marketplace listings, or entering age-gated spaces.