Billing and Refund Policy

Hana Chat may offer subscriptions, paid character access, message limits, memory upgrades, and mature spaces. Prices, plan benefits, billing interval, currency, taxes, and Stellar checkout details are shown before checkout.

Subscriptions renew automatically unless cancelled before the next billing date. Cancellation stops future renewals but does not remove access already paid for during the active billing period unless required by law or platform policy.

• Duplicate charges, billing errors, or accidental duplicate purchases may be refunded.
• If premium access was not delivered because of a technical fault, contact support and include the payment reference.
• Refunds are generally not available for used subscription periods, policy violations, abuse, chargeback fraud, banned accounts, or consumed digital access.
• App Store, Google Play, wallet network, card-network, bank, and local-law rules may control whether a refund is available and how it is processed.

Send refund requests to support@hanachat.site with your account email address, order ID, payment ID, date, amount, and reason. Approved refunds are returned through the original settlement route when the wallet, platform, or payment rail supports it. Processing times can vary after Hana approves the request.

Failed, reversed, disputed, or high-risk payments may prevent premium activation or temporarily limit paid features. Hana may retry payment, ask for updated billing details, or downgrade an account when payment cannot be completed.

Creator earnings, paid character availability, reversals, refunds, fraud reviews, and payout timing may be adjusted when a buyer receives a refund, a payment is disputed, or a character violates platform rules.

For billing, subscription, refund, cancellation, or payment-access questions, email support@hanachat.site.